Frequently Asked Questions


General FAQ
  1. What is Clemens Uniforms all about?
  2. Clemens offers a wide selection of products and services which are tailored to fit all of your needs. We offer solutions in Uniform Rentals, Linen Service and Dust Control Service.

  3. How can I review your products?
  4. Products can be viewed and reviewed on the Clemens website. You can review our products by clicking into the category section or by a specific brand of products.

  5. What brands do you sell?
  6. Blue Generation, Bodek, Broder Bros, Carhartt, Dickes Industrial, Edwards, Pinnacle, SanMar, Superior Uniform Group, Tri-Mountain, Red Kap, Bulwark, Horace Small, Chef Designs, Linden Grey

  7. Which services do you provide?
  8. Uniform Rentals, Custom Apparel, Screen Printing, Embroidery, Linens, Promotional Items, Custom Floor Mats, Mop Exchange, Clemens First Aid

About Products and Services
  1. How can I give feedback to Clemens Uniform about its products and services?
  2. Feedback can be provided by calling Clemens at 1-215-855-2488, or by sending comments via the "Contact Form" on the company website.

  3. How can I find and review detailed information for each product?
  4. When you click on a product on the Clemens site, you are taken to a page with detailed information about the product, such as size, price, available colors and description and more.

  5. What types of linens do you rent and clean?
  6. Clemens provides high quality color linens. For a complete list, visit the Linens and More'' page on the company website.

  7. Why should I rent linens instead of buying them?
  8. There are several reasons why renting linens is more beneficial to buying them.
    • It is simply the best way to project a consistent professional company image
    • It is easy, affordable and consistent
    • The rental program is tailored to fit your exact business needs
    Please visit the Uniform Rental Service page on the Clemens Uniforms website for more information

My Account
  1. How do I create an account?
  2. You can create an account by clicking the "Create Account" link on the Clemens website and submitting all of the necessary information.

  3. How do I edit my account information?
  4. Once you've created and registered your account, you have the ability to edit your personal and login information.

  5. How much is my shipping?
  6. It depends upon your shipping method, the location you've entered. However, the shipping is quite minimal around $10 or so.

  7. What do I do if I forget my username and password?
  8. If you forget your username and/or password, you can retrieve it by contacting Clemens or providing your email address and having the information sent to you

  9. How do I return my product?
  10. See the return policy below

  11. I received the wrong product.
  12. No worries. All you need is to give us a call and we would replace the wrong product with your desired one.

  13. What is your return policy?
  14. If for any reason you are not completely satisfied with your purchase, simply return the item to us within 30 days of receipt in its original condition. If the item has been worn or washed or has been customized in any of the following ways: with emblems, altered; silkscreen or embroidery please call us to advise us of the return and the reason for the return. Depending on the nature of the return a small service charge may be applied to your return.
    If the packing slip is no longer available, call us to discuss your return so that we can be ready to receive the items properly. Please return the item(s) via a traceable or insured method to prevent the package from being lost in the mail. We are not responsible for returned items that are lost in transit.

Order Status
  1. Can I change my order?
  2. We believe in providing a quality product for our customers at a great price and delivering that product as promised. Unfortunately, since all the shirts we produce are custom designed by you, they are not returnable.

  3. When will my order be shipped?
  4. Your order will be shipped in 1-2 working days.

  5. Can I add items to my order?
  6. Yes, prior to checking out, you are given the option to add items to your order via the Clemens Uniform website

  7. How can I check the status of my order?
  8. All you need is to log in to your account and feed in your order no.

  9. What If I need to make changes to my order after it is processed?
  10. Sorry if the order is already shipped then you cannot make any further changes. Prior to that, you can make it by giving us a call.

  11. What If I need to cancel my order after it has been processed?
  12. Your order will be cancelled, but your paid amount can only be retrieved within 1-2 weeks.

  13. My credit card was not accepted. What should I do?
  14. You can call up on our helpline number - 1-215-855-2488

  15. How long does it take my order to arrive?
  16. It depends upon the shipping destination. It usually takes 2-3 working days, but considering the delivery station, it can even take a week-long time.

  17. How do I collect my order?
  18. All you need is to be present in your mentioned address to receive your order on UPS Ground.

Shipping Questions
  1. Do you ship to my country?
  2. We ship only within the United States.

  3. What are my payment choices?
  4. We accept MasterCard, VISA and AMEX

  5. When will my order ship and what are my shipping charges?
  6. It depends upon your shipping method, the location you've entered. However, the shipping is quite minimal around $10 or so. The shipping will take around 2-3 working days.

  7. What are the shipping rates?
  8. The shipping is quite minimal around $10 or so

Company Information
  1. How do I receive latest information or updates from Clemens Uniform?
  2. If you'd like to receive news and information, there are a few ways. You can contact Clemens (via the phone or online contact form) and ask to receive news updates. Below the contact form there is also a checkout where you have the option to select “I would like to receive your newsletter."

Privacy & Security
  1. What is Clemens Uniform privacy policy?
  2. Please see the full privacy policy on the Privacy Policy page of the Clemens Uniforms website (http://www.clemensuniform.com/UMSS.cfm?page=page-index.cfm&template_code=PrivacyPolicy)

  3. What are the terms and conditions of purchasing in Clemens Uniform?
  4. Please see the full list of terms and conditions on the Terms and Conditions page of the Clemens Uniforms website (http://www.clemensuniform.com/UMSS.cfm?page=page-index.cfm&template_code=TermsAndConditions)

  5. What about your Trademarks?
  6. Our program is tailored to fit your needs. Clemens can customize trademarks for you.

  7. What are Clemens Uniforms' e-mail preferences?
  8. randy@clemensuniform.com